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Privacy PolicyLast updated: 8 August 2025At CitiStore Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you interact with us, including when you visit our website at https://www.citistore.co.uk.1.
Who we are CitiStore Ltd
We are a UK-based provider of document storage, scanning, and records management services.
2. What data we collectWe may collect and process the following types of personal data:Contact details – such as your name, company name, phone number, and email address Business information – such as your job title and company address Website usage data – including IP address, browser type, pages visited, and time spent on the site (via cookies and analytics tools) Communication history – including any messages or enquiries you send usWe do not collect or store sensitive personal data unless explicitly required for a service and agreed upon with you.
3. How we collect your dataWe collect data in the following ways:When you fill in a form on our websiteWhen you contact us by email, phone, or social mediaWhen you engage with one of our LinkedIn or online adsThrough cookies and analytics on our website (see Section 7)
4. How we use your dataWe use your data to:Respond to your enquiries or requestsProvide and manage our services to your business. Send you relevant information about our servicesImprove our website and user experienceComply with legal and regulatory obligationsWe will only process your data where we have a legal basis to do so, such as your consent, performance of a contract, or our legitimate business interests.
5. Sharing your dataWe do not sell your personal data. We may share your information with trusted third-party service providers who help us operate our website, process enquiries, or deliver services (such as IT providers or marketing platforms), but only where they have agreed to keep your data secure and confidential. We may also disclose data where required by law or to enforce our legal rights.
6. How we store and protect your dataWe store your data on secure servers located in the UK and/or EU, protected by firewalls and access controls.All document storage and scanning operations are conducted behind our secure firewall and under strict confidentiality agreements. We regularly review and update our security practices.
7. Cookies and analyticsOur website uses cookies to improve your experience and help us understand how visitors use our site.Cookies collect data such as your IP address, browser type, device, and pages visited. You can adjust your cookie settings in your browser at any time.We use tools like Google Analytics and LinkedIn Insight Tag to monitor performance and improve our advertising. These services may collect anonymised usage data.
8. Your rightsUnder the UK General Data Protection Regulation (UK GDPR), you have rights including:The right to access your personal dataThe right to correct inaccurate dataThe right to request erasure of your dataThe right to restrict or object to processing.The right to data portabilityThe right to withdraw consent at any time (where applicable)To exercise any of these rights, please contact us at [insert contact email].9. How long we keep your dataWe only retain personal data for as long as necessary to fulfil the purposes we collected it for, including legal, regulatory, tax, or accounting requirements.If you contact us via a form or enquiry, we may retain your details for up to 12 months unless you ask us to delete them sooner.
10. Third-party linksOur website may contain links to other websites. We are not responsible for the content or privacy practices of these sites. We encourage you to read their privacy policies before submitting any personal data.
11. Changes to this policyWe may update this Privacy Policy from time to time.
We encourage you to check this page periodically.12. Contact usIf you have any questions about this Privacy Policy or how we handle your data, please contact:Data Protection Officer
“The service levels we receive are first class. Steve and the team are always on hand to assist. Their document scanning service has completely transformed our firm and we can not recommend CitiStore enough.”